310.844.7614

License #1050831
DWJ Printing
  • Solutions
  • Custom Promotional Products
  • About Us
  • Blog
  • Contact

Tips to dealing with unhappy customers

10/26/2013

0 Comments

 
Picture
Inevitably, every business will deal with unhappy customers.

The truth is that business, of all sizes, should both expect and welcome complaints. Your most unhappy customers are ideally a great source of learning and further developing your customer service strategies and techniques. It’s said that customers are five times more likely to share a bad experience than a good one. So at some point you are likely to deal with angry, rude or dissatisfied people.

Remember, you’re in business in the first place to serve your customers. Here are seven tips to diffusing a customer service issue, dealing with a unhappy customer in the short-term while delivering on long-term customer service:

Remain calm.
When a customer is angry or rude, there is nothing to be gained by reacting in a similar manner. It will only inflame the situation. Remain professional with customer service in mind.

Don’t take it personally.
When a customer is dissatisfied with a product or the quality service, remember that it’s not about you. Don’t shy away from problems, get in front of them.

Really listen to customers.
Most unhappy customers don’t complain, they simply walk away. Chances are if you are hearing about a problem, others have experienced it as well. Listening patiently can diffuse emotions and make the customer feel their concerns have been acknowledged.

Be sympathetic instead of defensive.
This stance can quickly diffuse anger as well as demonstrate your concern. Show sincere interest and concern, be sympathetic to show you understand, and even take the blame instead of making excuses.

Find a solution.
Find out what the customer really wants so you can work toward that instead of something they do not want. Offer up a realistic solution or ask what they think is fair. In most cases that’s all the customer wants, and they want to be be done with it as quickly as you do.

Deal with it quickly.
There is nothing to be gained by dragging out a negative situation; deal with it quickly and efficiently. You can’t always please everyone all of the time, but you can respond – to phone calls, social media messages, or customers on your sales floor – in a timely manner.

Maintain great customer service.
Even in the worst of circumstances, a customer will remember when you overwhelmed them with great customer service while fixing the issue. Your unhappy customers can be turned to become your most loyal customers.
0 Comments



Leave a Reply.

    Categories

    All
    Business Management
    Marketing
    Signage
    Software

    Archives

    April 2020
    March 2020
    December 2016
    October 2016
    September 2016
    July 2016
    June 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013

    RSS Feed

Powered by Create your own unique website with customizable templates.